Terms of Service

By using this website, joining the early-access list, or accessing the Vaalti platform, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the service.

If you are accepting on behalf of a company or other organisation, you confirm that you have authority to bind it, and "you" in these terms means that organisation.

If you have signed an order form or a separate written agreement with us and it conflicts with anything here, that document takes precedence for the points it covers.

• Service: the Vaalti platform, this website, the enrichment and scraping tools, any APIs and the documentation.

• Vault: the searchable store of contact records held in your workspace.

• Customer Data: everything you import, upload, create or enrich in the Service.

• Enrichment Results: the output of the tools, including emails, phone numbers, websites, social profiles and confidence scores.

• Workspace: the environment your team shares, together with its members and permissions.

• Order: the plan, term, fees and any special terms we agree with you in writing.

• The Service is licensed for business and professional use. It is not a consumer service.

• Registration details must be accurate, and you should keep them current.

• You are responsible for your credentials and for everything done through your account. Do not share logins.

• If you think an account has been compromised, tell us immediately at support@vaalti.com and change the password.

• You may invite colleagues into your workspace. You remain responsible for what they do and for making sure they follow these terms.

Vaalti is being rolled out through an early-access programme, and that comes with a few honest caveats.

• Joining the waiting list reserves your interest. It is not a guarantee of a place and does not oblige us to supply the Service.

• Early-access and beta features are provided as they are. They may change, be limited, or be withdrawn, and they may contain defects. Please do not rely on them for business-critical operations.

• Founding-member pricing, where we offer it, is confirmed in writing in your Order and holds for as long as your subscription runs without interruption.

• We may ask for feedback. Anything you volunteer is covered by the intellectual property section below.

• Pricing is tailored to your team. The plan, term and fee that apply to you are the ones set out in your Order.

• No per-credit billing. We do not charge per record, per credit or per lookup. Fair-use limits, where any apply, are stated in your Order.

• Fees are exclusive of VAT and any other applicable taxes, which are added where due.

• Invoices are payable within 14 days of the invoice date unless your Order says otherwise.

• If payment is late we may, after written notice, suspend access and charge interest and costs under the Late Payment of Commercial Debts (Interest) Act 1998.

• Subscriptions renew automatically for a further term of the same length unless either of us gives written notice at least 30 days before the current term ends.

• We may change prices at renewal, with at least 30 days' written notice before the renewal date.

• Fees already paid are non-refundable except where these terms or the law say otherwise.

Provided you keep to these terms and pay the fees due, we grant you a non-exclusive, non-transferable, revocable right for you and your workspace members to use the Service for your own internal business purposes for the duration of your term.

Agencies and lead-generation businesses may use the Service to deliver work for their own clients. What is not permitted is reselling the Service itself, which is covered next.

You must not do any of the following, or allow anyone else to do it through your account.

• Resell, sublicense, rent or otherwise make the Service available to a third party as a standalone product, or resell bulk extracts of our database as a data product, unless your Order expressly permits it.

• Scrape, crawl, mirror or systematically extract the Service itself, or attempt to reconstruct our database.

• Reverse engineer, decompile or disassemble any part of the Service, except to the extent the law says you may.

• Circumvent rate limits, quotas, authentication or any other technical restriction, or use automation we have not documented.

• Send spam, phishing, malware, or any message that is unlawful, deceptive, harassing, hateful or discriminatory.

• Upload malicious code, or anything designed to damage the Service or another user.

• Use the Service to stalk, intimidate or investigate an individual's private life rather than pursue a legitimate business purpose.

• Misrepresent who you are or where your messages come from.

• Use the Service in breach of any applicable data protection, anti-spam, telemarketing, sanctions or export control law.

• Give access to a competitor for benchmarking, or to build a competing product.

We may investigate suspected breaches, and where necessary to protect the Service, our other customers or the people whose data we hold, we may suspend access while we do.

You are the controller of your Customer Data and we act as your processor. Our Privacy Policy explains what that means in practice, and a full data processing agreement is available on request.

By using the Service you confirm that:

1. 1

   You have a lawful basis for collecting, enriching, storing and using the personal data in your vault, and you have documented it where the law requires.

2. 2

   You provide the people in your vault with the privacy information they are entitled to, including where their details came from.

3. 3

   You act promptly on objections, opt-outs and erasure requests, and you keep your suppression records up to date.

4. 4

   You comply with the UK GDPR, the EU GDPR, PECR, CAN-SPAM, CASL and the equivalent rules of every market you contact.

5. 5

   You will not upload special category data, criminal offence data, payment card numbers, or data about children.

6. 6

   You will not use the Service where doing so would be unlawful in your jurisdiction or the recipient's.

Our tools search public and licensed sources, and every email verification carries a confidence score so you can judge a result for yourself. Contact data still changes constantly, so the following limits apply.

• We do not warrant that any result is accurate, complete or current, or that a match exists at all. Where we have no record, we say so rather than guess.

• Confidence scores are estimates based on the checks we ran. They are not a guarantee of deliverability, and they are not a promise that a mailbox is monitored.

• You are responsible for reviewing results before you rely on them, and for your own sending practices, domain reputation and deliverability.

• Vaalti is not a consumer reporting agency and Enrichment Results are not consumer reports. You must not use them to decide eligibility for credit, insurance, employment, housing, or any other purpose regulated by the US Fair Credit Reporting Act or equivalent laws elsewhere.

• Third-party sources such as search engines, maps, directories and social platforms have their own terms. Your use of results taken from them is your responsibility.

• Ours: the Service, its software, interfaces, models, documentation and branding remain ours and our licensors'. These terms grant you no rights in them beyond the licence above.

• Yours: you keep all rights in your Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, process and display it strictly as needed to provide, secure and support the Service for you.

• Aggregated insight: we may use aggregated and de-identified statistics, such as volumes processed or feature usage, to run and improve the Service. That data never identifies you, your customers, or the people in your vault.

• Feedback: if you send us ideas or suggestions, we may use them freely and without obligation, payment or attribution.

Each of us will keep the other's non-public information confidential, use it only for the purposes of this agreement, and protect it with at least reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, was independently developed, or must be disclosed by law, in which case the discloser will give notice where it is lawful to do so.

• We work to keep the Service available at all times, but it is provided without a guaranteed uptime figure unless your Order includes a service level agreement.

• For planned maintenance we give reasonable notice and work outside UK business hours where practical. Emergency maintenance may happen without notice.

• Support is provided by email during UK business hours at support@vaalti.com. Any agreed response targets are set out in your Order.

• The Service evolves, so features may be added, changed or retired. We will not materially reduce core functionality during a paid term without either restoring it or offering a pro-rata refund for the remainder of that term.

• You may end your subscription at the end of your current term by giving at least 30 days' written notice, or as your Order provides.

• We may suspend or terminate immediately if you materially breach these terms and do not fix it within 14 days of written notice; if you breach the acceptable use or data protection sections; if payment is more than 30 days overdue after a reminder; if you become insolvent; or if the law requires us to.

• On termination your access ends and you have 30 days to export your Customer Data. After that we delete or anonymise it in line with the retention table in our Privacy Policy.

• Terminating does not entitle you to a refund of fees already paid, except where we have terminated without cause or these terms say otherwise.

The sections on intellectual property, confidentiality, disclaimers, limitation of liability, indemnity and governing law survive termination, along with any other clause that by its nature should.

To the fullest extent the law allows, the Service is provided "as is" and "as available". We exclude all implied warranties, conditions and terms, including any as to satisfactory quality, fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, that defects will be corrected immediately, or that using it will produce any particular commercial result. Nothing here excludes rights that cannot lawfully be excluded.

Nothing in these terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings, or corruption of data beyond our backup obligations, however caused.

Subject to the above, our total aggregate liability arising out of or in connection with this agreement, whether in contract, tort (including negligence) or otherwise, is limited to the fees you paid us in the 12 months before the event giving rise to the claim, or £100 where no fees have been paid, such as during free early access.

You accept that the Service is a tool that supports your decisions. It is not a substitute for your own judgement, your own verification, or your own compliance checks.

You will indemnify us against claims, losses, damages and reasonable costs arising from your Customer Data, your use of Enrichment Results, the outreach you carry out, or your breach of the acceptable use or data protection sections of these terms.

We will notify you promptly of any such claim, let you control its defence with counsel of your choice, and give you reasonable assistance at your cost. We will not settle a claim in a way that admits your liability without your consent, which you will not unreasonably withhold.

We may update these terms as the Service and the law develop. The date at the top of the page always reflects the current text.

Where a change materially affects your rights or obligations, we will give customers at least 30 days' notice by email or in-app notice. Continuing to use the Service after that date means you accept the change. If you do not accept it, you may terminate before it takes effect and we will refund the unused portion of any fees paid in advance.

• Assignment: you may not assign or transfer this agreement without our written consent. We may assign it to a group company, or in connection with a merger, acquisition or sale of assets.

• Entire agreement: these terms, your Order and our Privacy Policy are the whole agreement between us and replace anything said or written beforehand. Neither party relies on a statement not set out in them, though nothing excludes liability for fraud.

• Severability: if any provision is held unenforceable, the rest continues in force and the provision is applied to the fullest extent permitted.

• No waiver: a delay in enforcing a right is not a waiver of it.

• Force majeure: neither party is liable for a failure caused by events beyond its reasonable control, provided it takes reasonable steps to mitigate.

• Notices: notices to us go to support@vaalti.com and to our registered office at 30 Riverhead Close, London, England, E17 5PY, United Kingdom. Notices to you go to the email address on your account.

• No partnership: nothing here creates a partnership, joint venture or employment relationship between us.

• Third parties: a person who is not a party to this agreement has no rights under the Contracts (Rights of Third Parties) Act 1999.

These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Before starting proceedings, both parties agree to try in good faith to resolve the dispute by escalating it to a senior representative on each side for 30 days. This does not prevent either party from seeking urgent injunctive relief at any time.